Aligning Visions with Technology: New Horizons’ Journey to IT Stability with Purpose Technology Group
Where It Began:
New Horizons, an environmental champion specializing in testing, cleanup, and demolition, knew the value of their work extended far beyond the physical labor—it was about creating a safer, cleaner future. However, their IT infrastructure wasn't aligned with their vision. That's when Purpose Technology Group came into view.
The Challenge:
Before Purpose, IT emergencies felt like shouting into a storm—urgent calls were met with silence, and frequent staff turnover meant constantly starting from square one. New Horizons needed a steady presence that could provide stability and understanding in their moments of IT crisis.
Our Approach:
Purpose Technology Group entered the situation with a commitment to not only manage but intuitively understand New Horizons' IT needs. With fully managed services tailored to fit like a glove, the team at Purpose was able to provide a dedicated approach, learning New Horizons’ systems and processes to ensure a proactive, rather than reactive, strategy.
Turning Point:
When New Horizons' email hosting service was hit by a ransomware attack, it wasn't just any cyber threat; it was a sophisticated assault leveraging a zero-day exploit. This event tore through their primary mode of operation—email—leaving their communications infrastructure in shambles. Within seconds, everything was locked down. But unlike their previous provider, Purpose didn't leave them adrift with the possibility of facing multiple days of downtime. They dove in headfirst, mitigating the crisis, recovering lost communications, and securing New Horizons' digital presence within hours.
The Impact:
Since Purpose's arrival, New Horizons has witnessed a renaissance in its IT dealings. Employees now approach IT issues with confidence, knowing help is just a call away. The process of updating equipment, which once felt like an odyssey, is now a seamless journey. And perhaps most strikingly, tech support is no longer a distant voice at the end of the line—it's a familiar face, an ally who is willing to come into the office and ready to tackle problems head-on.
Beyond Expectations:
In the face of challenges, Purpose Technology Group has consistently delivered solutions that not only address immediate needs but also anticipate future demands. When a New Horizons employee faced a significant health concern, Purpose ensured their IT needs were seamlessly managed—showing that their commitment extends beyond technology to genuinely caring for their clients' well-being. This compassionate approach, combined with their technical expertise, has truly set Purpose apart, defining a new standard for what IT support can be.
A Testament to Our Solutions:
Would New Horizons recommend Purpose Technology Group? Without hesitation. Their journey from IT instability to stability is more than a success story; it's a partnership that has been galvanized through adversity and triumph. This is the Purpose difference—a testament not just to solving problems, but to transforming them into opportunities for growth and connection.
