Co-Managed Service with PURPOSE

Unlock the Power of Collaboration and Efficiency

As your company grows, adding people and clients, your IT needs become more complex - and frequent. By now you probably have hired a dedicated IT person, or small team. They are doing their best, working hard, just to try and keep up with your employees’ IT problems. Often they only have time to react to requests, and depending on the demand, there are people unproductively waiting on the stretched too thin IT internal “team”. What happens when they are sick, or try to take a vacation, or even just the weekend off?

At Purpose Technology Group we can partner with your IT team, supporting your employees so response time is significantly faster when someone is down. We can take on proactive IT planning, management of licenses, replacement of hardware, scaling up to cover for time off by your IT employees, 24/7 monitoring and reporting to proactively take care of risks before they cause downtime, and much more. By becoming an extension of your company, we elevate your IT experience and expertise, at a fraction of the cost of you hiring more IT talent.

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What Co-Managed IT Actually Looks Like

Let us bring you peace of mind.

We become an extension of your team, not a replacement for it. Your people keep ownership of the things that require institutional knowledge and relationships. We take the volume, the after-hours coverage, and the specialized work that is inefficient for one person to maintain.

In practice that might mean we handle tier-one and tier-two help desk so response times drop, run 24/7 monitoring and reporting so risks get caught before they cause downtime, manage licenses, renewals, and hardware lifecycle, cover planned and unplanned absences, and bring in our team of specialists for security, cloud, and compliance work. Your IT lead gets to be the strategist you actually hired.

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The Math

Internal hires are expensive.

Adding capacity through a co-managed partnership costs meaningfully less than hiring additional full-time IT staff, and it gives you access to a broader range of expertise than any single hire could bring. It also removes the single-point-of-failure risk that comes with a one-person IT department.

You would need to add at least 3 engineers with skillsets in networking, systems and security to even come close to the expertise we can provide. Let us help you keep your IT budget where it should be.

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Your Questions, Answered (FAQs)

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In our experience the opposite happens, and quickly. The work we take on first is the work they least want: password resets, printer queues, after-hours pages, license renewals. What they get back is time for the projects they have been trying to start for a year. We also bring your IT lead into the planning rather than around them, because a co-managed arrangement designed behind someone's back does not last.
You do, and we work inside it. Your team keeps the relationships and the institutional knowledge that make them effective. We become a familiar name rather than an anonymous queue, and your staff should be able to tell within a week which requests go where. If your people are confused about who to contact, we designed it wrong.
We map it explicitly before anything goes live, and put it in writing. A common split has us taking first response on everyday requests while your team keeps anything touching systems only they understand, but the right line depends on your people and your environment. We revisit it after the first quarter, because the first version is never quite right.
Yes, and it is a sensible way to begin. Covering nights, weekends, and vacation is the fastest relief for a stretched team and the lowest-risk way to find out whether we work well together. Several relationships that now cover much more started exactly there.
We bring our own monitoring, ticketing, and documentation platform, since that is how we deliver consistent support, and your team gets access to it. Beyond that we adapt to what you already run rather than insisting you replace it.
Less than adding a full-time person, and it buys a wider range of expertise than any single hire could bring. It also removes the single-point-of-failure risk that comes with a one-person IT department.
That transition is straightforward, because by then we already know your environment, your users, and your history. It usually comes up when an IT lead retires or moves on, and having us already in place turns what would have been a crisis into a scheduled change. Moving the other direction works too, if you hire and want to take work back.

Client’s Inspiring Experiences

Case Studies

From Vendor to Trusted Partner: Cornerstones of Care's IT Transformation

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From Laptops to iPads: How Purpose Technology Group Revolutionized Field Operations for a Construction Firm

When field employees at a regional construction firm stopped using company laptops and relied on personal smartphones instead, security and compliance risks quickly emerged. Discover how Purpose Technology Group transformed field operations by replacing outdated laptops with managed iPads, improving data security, streamlining reporting, and giving employees technology they actually wanted to use.

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